The following subjects will be covered during the training:
Aviation General Knowledge:
History of Aviation, Airport & Airline Terms and Codes, Types of aircraft, Phases of flight, GMT Calculations, Important domestic and international airlines, Aviation abbreviations, World Geography, Different airports of the world , Civil Aviation in India, Cabin Crew training DGCA requirements.
Airplane Technical Knowledge:
Basic theory of flights, Various systems of airplanes, airplane external/internal parts, Interior, Emergency equipment and their uses, Safety and Survivals, Handling Emergency on board. (i) De-pressurization (ii) Fire (iii) Bomb Scare (iv) Belly Landing (v) Anticipated and unanticipated evacuation (vi) Anti hijacking procedure (vii) Ditching (viii) Hydraulic & Pneumatics failures.
Duties and responsibility of an air hostess, customer service and passenger handling, passenger handling terms, In-flight food, In-flight entertainment, In-flight announcements, Art of making cocktails.
First Aid Training:
First Aid and Physician's Kits, Aviation Medicine, Flying related health problems and their remedies, Dealing with medical emergencies on board, Procedures, Equipment required, e.g. airsickness, Ear discomfort, Heart attack, CRP, Emergency child birth on board the aircraft, Death on the aircraft etc.
Understanding our emotions, Managing difficult customers, Self-confidence, Behavioral Sciences, How to handle complaints, Active listening, Managing stress and nervousness, using positive words, passenger care. Inter-personal relationship and transactional analysis. Etiquette's and manners
Personality Development (Personal Grooming):
What it takes to make a successful prospective employee, Telephone manners, Communication skills, Body language, Appearance and postures, Diet instructions, General Awareness, the art of good conversation, Voice modulation, Make up, personal hygiene, exercise to keep fit.
Airline Interview preparation:
How to write an application, Preparation of Curriculum Vitae, Dress codes for airline, preparing for an interview, Mock interview sessions, Group discussions, Guidelines for Entrance written examinations of airlines.